Introduction

At Tons Aprovados, Lda, we are committed to providing reliable and efficient delivery services for our textile, confectionery, and beverage products. This Shipping Policy outlines our shipping procedures, delivery expectations, and customer responsibilities.

By placing an order with Tons Aprovados, Lda, you agree to the terms and conditions outlined in this Shipping Policy.

Company Information

Tons Aprovados, Lda

AVENIDA DR ARMANDO ROMÃO N 19 1 DTO

2650-302 AMADORA

Portugal

VAT Number: PT517386763

Email: info@tonsaprovadoslda.com

Phone: +351 920 504 119

Shipping Destinations

We provide shipping services to customers in various international markets, subject to product availability, shipping restrictions, and applicable regulations.

Shipping destinations may include:

• Europe

• Africa

• Middle East

• Asia

• Other approved international markets

Shipping availability may vary depending on the product type and destination country.

Order Processing

Orders are typically processed after:

• Payment confirmation is received.

• Product availability is verified.

• Order details have been confirmed.

Processing times may vary depending on product availability, order volume, and destination requirements.

Customers will be notified if there are any significant delays in processing their order.

Delivery Timeframes

Estimated delivery times vary depending on the destination, shipping method, customs procedures, and carrier performance.

Typical delivery estimates are:

• Domestic Deliveries: 2–7 business days

• European Deliveries: 5–15 business days

• International Deliveries: 7–30 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Shipping Methods

Depending on the order size and destination, shipments may be delivered using:

• Courier Services

• Road Freight

• Air Freight

• Sea Freight

• Logistics and Distribution Partners

The most suitable shipping method will be selected based on efficiency, cost, and customer requirements.

Shipping Costs

Shipping charges are calculated based on factors including:

• Destination country

• Order size and weight

• Shipping method selected

• Special handling requirements

Shipping costs, where applicable, will be communicated before order confirmation.

Customs, Duties, and Taxes

For international shipments, customers may be responsible for:

• Import duties

• Customs fees

• Local taxes

• Government charges

These charges are determined by the destination country’s authorities and are not included unless explicitly stated.

Customers are responsible for ensuring compliance with local import regulations.

Shipment Tracking

Where available, tracking information will be provided once an order has been dispatched.

Tracking availability depends on the carrier and shipping method used.

Customers may contact our support team for shipment status updates if required.

Delivery Inspection

Customers are encouraged to inspect shipments immediately upon delivery.

If any damage, shortages, or discrepancies are identified, customers should:

• Note the issue on the delivery documentation where possible.

• Take clear photographs of the products and packaging.

• Contact Tons Aprovados, Lda within 48 hours of delivery.

Prompt reporting helps us investigate and resolve issues more efficiently.

Delays and Force Majeure

Delivery schedules may be affected by circumstances beyond our control, including:

• Customs inspections

• Port congestion

• Weather conditions

• Transportation disruptions

• Government restrictions

• Natural disasters

• Labor disputes

Tons Aprovados, Lda shall not be held liable for delays caused by events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

The Company shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery details provided by the customer.

Lost or Damaged Shipments

If a shipment is lost or arrives damaged, customers should notify us as soon as possible and provide supporting documentation.

Each case will be reviewed individually in accordance with our Return Policy and Complaint Handling Policy.

Policy Updates

Tons Aprovados, Lda reserves the right to modify or update this Shipping Policy at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon publication.