Return Policy | Tons Aprovados, Lda

Return Policy

Introduction

At Tons Aprovados, Lda, we are committed to delivering quality products and maintaining customer satisfaction. This Return Policy outlines the conditions under which products may be returned, replaced, or refunded.

By placing an order with Tons Aprovados, Lda, customers agree to the terms and conditions outlined in this Return Policy.

Return Eligibility

Customers may request a return, replacement, or refund if:

Products are received damaged.
Products received do not match the order confirmation.
Products are defective upon delivery.
Incorrect products were supplied by the Company.
Products are missing from the delivered order.

All return requests must be submitted within 48 hours of receiving the goods.

Conditions for Returns

To qualify for a return, products must:

Remain in their original packaging where possible.
Not have been used, altered, or resold.
Be accompanied by proof of purchase or invoice.
Be supported by photographs showing the issue.
Be available for inspection if requested.

Failure to meet these conditions may result in the return request being declined.

Damaged Goods

If products arrive damaged, customers should:

Inspect the shipment immediately upon delivery.
Note any visible damage on the delivery documentation.
Take clear photographs of:
- The damaged products
- Packaging materials
- Shipping labels
Contact our customer service team within 48 hours of delivery.

The Company reserves the right to request additional information before approving a return or refund.

Incorrect Orders

If the wrong products are delivered, customers must notify us within 48 hours of receipt.

Upon verification, the Company may arrange:

Replacement of the incorrect products
Collection of the incorrect shipment where applicable
Refund if replacement is not possible

Non-Returnable Items

Returns will generally not be accepted in the following situations:

Products damaged after delivery due to improper handling or storage.
Products that have been opened, consumed, or partially used.
Products returned without prior notification.
Products returned after the specified reporting period.
Products damaged by third-party carriers after customer acceptance.
Customized or special-order products unless proven defective.

Return Authorization

Before returning any products, customers must contact Tons Aprovados, Lda and obtain return authorization.

Unauthorized returns may be refused and returned to the sender.

Refund Process

Once the returned products have been received and inspected, the Company will notify the customer of the outcome.

If approved, refunds may be issued through:

Original payment method
Bank transfer
Credit note for future purchases

Refund processing times may vary depending on the payment provider and financial institution.

Replacement Products

Where appropriate, the Company may provide replacement products instead of a refund.

Replacement shipments will be arranged after the return request has been reviewed and approved.

Shipping Costs

If the return is due to an error by Tons Aprovados, Lda or a verified product defect, reasonable return shipping costs may be covered by the Company.

If the return is not due to a Company error, return shipping costs may be the responsibility of the customer.

Limitation of Liability

The Company’s liability shall be limited to the value of the affected products. Under no circumstances shall Tons Aprovados, Lda be liable for indirect, consequential, incidental, or business interruption losses arising from product returns or delivery issues.

Changes to This Policy

Tons Aprovados, Lda reserves the right to modify or update this Return Policy at any time. Updated versions will be published on the Company’s website.

Contact Us

For return requests or questions regarding this policy, please contact:

Get In Touch

AVENIDA DR ARMANDO ROMÃO N 19 1 DTO
AMADORA
2650-302 AMADORA

+351 920 504 119

info@tonsaprovadoslda.com